How to make a complaint to a business or service
Everyone should be able to access and participate in their local community. This means being able to go into buildings, or places in the community and use services that anyone else can use. We know that for many of us Western Australians with a disability, getting appropriate access to services and facilities is not always easy. Many businesses have not thought about access even though they legally need to. Many people with disability are also unaware of their rights or unsure about the most appropriate method of making a complaint or suggestion to a business to get them to change.
PWdWA has developed these guidelines and a template letter that you can use to make a complaint directly to a business. The information provided can be given to businesses or you can use them to know what your legal rights are.